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Need to notify IT if a message is delayed

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Hi, 

In the Exchange ECP you can go to the server and then transport limits.  Here you can set the option to notify the sender if a message is delayed, we do so after 1 hour.  IT also needs to be notified if their is a delay to any messages how can I do this?  Is there a way IT can be notified when the queue is backed up because we need to take measures sometimes usually one message is stuck in the queue and hanging stuff up.  



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