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Remote Server returned '554 5.4.6 Hop count exceeded - possible mail loop'

Can any please help with the following.

We use mailmarshall (installed on the same server as exchange 2013). in the send connector, if i enable smarthost, then i cannot send email external. the above error is received by the user.  but i can still receive external emails.

If the smarthost is disabled, i can send an receive emails.

Any ideas, or has anyone else configured mailmarshal with exchange 2013?


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